Accommodations Plus International (API) Partners with Copa Airlines to Transform Passenger Disruption Recovery with DPAX Solution

New York – August 26, 2026 – Accommodations Plus International (API), a leading technology provider of end-to-end accommodation solutions for the global travel industry, today announced a strategic partnership with Copa Airlines to implement its Disrupted Passenger (DPAX) solution—enhancing the airline’s ability to manage passenger disruptions with speed, efficiency, and care.

Through this partnership, Copa Airlines will leverage API’s DPAX platform to automate and streamline the reaccommodation process for passengers impacted by delays, cancellations, and other irregular operations. The solution provides real-time access to hotel inventory, automated booking capabilities, and seamless communication tools—ensuring passengers receive timely support while reducing operational burden on airline teams.

“Disruption is one of the most critical moments in the passenger journey,” said Rich McLeer, CEO of API. “Our partnership with Copa Airlines reflects a shared commitment to delivering a more responsive, technology-driven approach to disruption recovery—one that puts the passenger first while driving measurable operational efficiencies.”

API’s DPAX solution is designed to integrate directly with airline systems, enabling a fully automated, end-to-end workflow—from passenger identification and eligibility through hotel booking, payment, and reconciliation. By removing manual processes and increasing visibility, airlines can significantly reduce recovery time and improve the overall passenger experience during high-pressure situations.

“At Copa Airlines, delivering a reliable and seamless travel experience is at the core of everything we do,” said Ricardo Sotelo, Copa Airlines Airport Services VP. “By partnering with API, we are strengthening our ability to care for our passengers during disruptions—ensuring they are supported quickly and efficiently, even in the most challenging operational scenarios.

The partnership builds on API’s experience supporting over 100 airlines globally, combining its proven technology platform with deep industry expertise. With the addition of Copa Airlines, API continues to expand its footprint across the Americas, helping airlines modernize disruption recovery through automation, scalability, and a passenger-first approach.

Key benefits of API’s DPAX solution include:

  • Automated passenger reaccommodation with real-time hotel inventory
  • Faster disruption recovery and reduced manual workload for operations teams
  • Seamless payment and financial reconciliation through virtual credit card technology
  • Enhanced passenger communication and self-service capabilities
  • Improved visibility and control across the disruption lifecycle

About Accommodations Plus International (API)
Accommodations Plus International (API) is a technology company that automates the end-to-end accommodations lifecycle for airlines and travel providers. Through its proprietary platform, API enables sourcing, booking, communication, and financial settlement for both crew and disrupted passengers—helping partners improve operational efficiency, reduce costs, and enhance traveler experiences. API supports over 100 airlines globally and manages billions in annual accommodation spend.

About Copa Airlines
Copa Airlines, a subsidiary of Copa Holdings, is a leading airline in Latin America, headquartered in Panama City, Panama. Through its Hub of the Americas® at Tocumen International Airport, Copa provides connectivity to destinations across North, Central, and South America and the Caribbean, offering a reliable and efficient travel experience for millions of passengers each year.

Media Contact:
Emily Tyree Colins, Senior Vice President of Global Marketing
Accommodations Plus International
Emily.Tyree@apiglobalsolutions.com