From time to time, flights are delayed or cancelled due to weather or other circumstances causing passengers to miss their flights or connecting flights. These unexpected situations require them to stay in a hotel for a night. API understands the importance of a fast and efficient response to ensure positive customer experience as well as preserve the airline’s reputation. Our Solution provides end-to-end management of disrupted passengers’ hotel accommodations and ground transportation.

Our Disrupted Passenger Solution offers benefits such as:API Disrupted Passenger Solution

  • Improved Passenger Experience: Increases brand value and customer loyalty.
  • Efficient Booking Process: Airline agents can book single or bulk reservations based on PNR data.
  • Flexible Solution: Our Disrupted Passenger solution is customizable to fit your operation’s unique needs.
  • Instant Confirmation: Real-time hotel confirmation, which provides your customers with the necessary confidence in their hotel booking.

The Connected Passenger

API mobile technology allows disrupted passengers to select their hotel accommodations and ground transportation options:

  • Integration: Connectivity with airline reservation, departure control, and/or disruption management systems.
  • Multiple Booking Channels: Quickly provide passengers with cost-effective rooms options using API’s ability to leverage hotel options in the market.
  • Mobile-Self-Serve App: Passengers book their own accommodations using their smartphones based on business rules established by your airline.
  • Passenger Control: Passengers receive full control of the booking process including instant hotel confirmations.
  • Electronic Hotel and Ground Transport Vouchers: Save time and resources with API’s simplified the process of providing vouchers to passengers.
  • Virtual Card Payment: API’s virtual credit card simplifies the invoicing process by providing hotels and ground transportation companies with a virtual credit card, helping mitigate potential fraud.
  • API Data Analytics: Provides full visibility into disrupted passenger operation metrics – including spend by airport, disruption codes, flights, etc.

API is the World Leader in Crew Accommodations

Additional questions? We’re here to help!

Our sales and support teams are ready to talk with you about the many benefits of API technology and services.